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Refunds & Returns Policy

Refunds & Returns Policy

you may return and get refunds product.For return product and get refund you should follow some our Condition.

Order Cancellation

All orders can be cancelled before they are shipped out to you. If you need to change or cancel your order, you must contact us within 12 hours after placing your order. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment, if:

  • You do not receive your order within the guaranteed time (45 days not including 2-5 day processing)
  • You receive the wrong item
  • You do not want the product you have received (but you must return the item at your expense, since we paid to ship the order to you free of charge, and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do so by sending a message through our Contact Us page.

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